IT Outsourcing — Dubai & UAE
Stop building an expensive internal IT team. Binary Minds takes full ownership of your IT operations — helpdesk, infrastructure, cloud, and security — delivering enterprise-grade performance while reducing your IT costs by 30–40%.
Who it’s for
We run IT for companies across finance and banking, healthcare, real estate, retail and e-commerce, logistics, government, hospitality and manufacturing, from 20 to 1,000 users.
What We Manage For You
Whether you need one function outsourced or your entire IT operation managed, we have the expertise and the team to do it.
Hand over your entire helpdesk to our certified team. L1–L3 support, SLA-backed, operating 24/7 — so your users always get fast, expert help.
We monitor, manage, and maintain your on-premise and cloud infrastructure — servers, storage, networking — with zero-touch operations from your side.
Full management of your Azure, Microsoft 365, or hybrid cloud environment including patching, cost optimisation, performance tuning, and governance.
Outsource your security operations to our SOC team — threat monitoring, incident response, vulnerability management, and compliance reporting.
Managed backup strategies, DR testing, and business continuity planning — ensuring your data is always protected and recoverable when it matters most.
Named engineers assigned to your business full-time or part-time, on our payroll and visa, working from your office or ours.
We manage your technology vendor relationships, renewals, and procurement — saving time and ensuring you always get the best commercial terms.
Monthly executive reporting, SLA dashboards, and IT governance frameworks that give your leadership full visibility without the operational burden.
We handle project delivery for modernisation initiatives — from Microsoft 365 rollouts to cloud migrations — end-to-end, on time, and on budget.
How We Work
Our structured transition process ensures seamless handover — your users won't notice a thing except faster support.
We audit your current IT environment, define the scope of outsourcing, and agree on SLAs, escalation paths, and KPIs, with a cost comparison against your current in-house or provider spend.
Our structured 5-day onboarding transfers knowledge, tools, and access — with zero disruption to your business operations. Day 1 documentation and credentials, day 2 monitoring agents, day 3 helpdesk go-live, days 4–5 user communication and hypercare.
Our team manages your IT environment proactively — monitoring, patching, supporting users, and resolving issues before you notice them.
Monthly reviews, quarterly business reviews, and ongoing optimisation ensure the engagement continues to deliver increasing value.
Where an incumbent provider is being replaced, we manage the handover directly with them and run in parallel for the notice period.
Our Commitment to Every Outsourcing Client
Every commitment below is a clause in the agreement, not a slogan.
Engagement Models
Flexible models designed to fit your business — from targeted function outsourcing to complete IT department replacement.
Model
Outsource specific IT functions — helpdesk, infrastructure, or security — while keeping strategic roles in-house.
Most popular
We work alongside your internal IT team, filling gaps in coverage, skills, or capacity without replacing your people.
Model
We become your IT department — end-to-end responsibility for all technology operations, strategy, and user support.
Model
Named engineers on our payroll, working as part of your team full-time or part-time.
Priced per user, per device or per engineer per month in AED. Licences and hardware are passed through at partner pricing or billed by you directly.
Technologies
Partner-level relationships with the vendors in your environment, so escalations reach the vendor directly.
Microsoft 365, Azure, Intune and Defender · FortiGate and Cisco Meraki · CrowdStrike Falcon and SentinelOne · Veeam, Acronis and Commvault · HPE and Lenovo servers · VMware vSphere and Hyper-V · Mimecast and Proofpoint
FAQ
A mid-level IT engineer in Dubai typically costs AED 12,000–18,000 a month including salary, visa, medical insurance, gratuity and tooling, covers one shift and takes 30 days of leave. A full outsourcing agreement for a 50-user business usually costs less than one such hire and includes a 24/7 helpdesk, NOC and SOC monitoring, patching, backup management and a vCIO — the source of the 25–40% reduction for most clients.
In a co-managed model they stay and we take the L1 tickets, after-hours cover, patching and monitoring. In a full outsourcing model we can offer to employ suitable engineers, who keep working with your business as part of our team. We discuss this openly during scoping.
Day one: documentation, credentials and vendor contacts into the password vault. Day two: monitoring and remote-management agents. Day three: helpdesk go-live and new contact details to users. Days four and five: hypercare with an engineer on site. Handover from an outgoing provider runs in parallel during their notice period.
Our helpdesk and engineers are employed by Binary Minds and based in Business Bay, Dubai; overnight P1 cover is provided by our own on-call engineers. We do not subcontract your support to an offshore desk, and all staff work under our ISO 27001 controls and your confidentiality terms.
Yes. Selective outsourcing includes NOC as a service (24/7 monitoring of servers, network and cloud with escalation to your team) and SOC as a service (EDR, email security, vulnerability management and incident response). Both integrate with an in-house team through shared ticketing and agreed runbooks.
A monthly service report covering tickets, SLA attainment, patch compliance, backup success, security events and licence usage; a quarterly business review on risks, roadmap and budget; an annual strategy session with your vCIO; and live dashboards in the client portal.
Agreements are month-to-month after an initial three-month transition period, with 30 days notice and no exit penalties. On exit we hand over documentation, credentials and monitoring data in full.
Start Saving on IT Today
Hiring, training, and retaining IT staff in Dubai is expensive and time-consuming. Binary Minds gives you a full, certified IT team — available 24/7 — at a predictable monthly cost. Onboarded in 5 days. No disruption. No lock-in.
Free proposal · No obligation · Response within 24 hours
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