Managed IT Services — Dubai & UAE
Binary Minds takes complete ownership of your IT infrastructure — monitoring, supporting, securing, and optimising it around the clock so you can focus entirely on growing your business.
Who it’s for
If any of these sound familiar, a managed agreement will usually cost less than the next outage.
What We Manage
From the helpdesk to the data centre, we cover every layer of your technology stack with certified expertise and documented processes.
Round-the-clock surveillance of your entire IT estate — servers, networks, endpoints, and cloud workloads. We detect and resolve anomalies before they escalate into costly outages, typically within minutes.
A dedicated, multi-tier helpdesk staffed by certified engineers. Your employees get fast, friendly support via phone, email, or remote session — minimising disruption and maximising productivity.
Comprehensive management of physical and virtual servers, storage arrays, and network devices. We handle patching, capacity planning, and lifecycle management to keep your infrastructure at peak performance.
Systematic testing and deployment of OS, firmware, and application patches across your environment. We eliminate vulnerabilities before attackers can exploit them, without disrupting business hours.
Whether you run on Azure, Microsoft 365, AWS, or a hybrid mix, our team manages cloud resources, cost optimisation, and governance so you get maximum value from your cloud investment.
Automated, tested backup policies covering on-premises and cloud data. In the event of a failure, we execute predefined recovery procedures to restore operations within agreed RTOs and RPOs.
Firewalls, switches, wireless and VPN gateways managed as part of the same agreement, so the network is patched, monitored and documented to the same standard as the servers.
We maintain a live inventory of all hardware and software assets, manage licence renewals, and act as the single point of contact for your technology vendors — saving your team time and reducing licensing waste.
Monthly executive reports with KPIs, incident trends, capacity forecasts, and budget insights. Our vCIO advisory service helps you align technology investments with your business strategy.
How We Work
A structured, proven onboarding process means zero disruption to your business — and full managed service coverage from day one.
We audit your entire IT estate — mapping assets, identifying gaps, and documenting your environment before we touch anything.
Monitoring agents deployed, helpdesk integrated, run-books created, and your team briefed — all within 5 business days.
Our NOC and helpdesk run 24/7 — detecting and resolving issues before they impact your business, not after.
Monthly QBRs, KPI reviews, and vCIO advisory sessions ensure your IT strategy evolves with your business goals.
Our Commitments to Every Client
Our Quality Promise
We don't just keep the lights on. Our ITIL-aligned processes, certified engineers, and transparent reporting ensure you receive consistent, measurable value from every dirham you invest in managed IT.
Offices of 10–50 users that need monitoring, patching and a helpdesk without on-site cover.
Growing SMBs and multi-site groups that run on Microsoft 365 or Azure and need senior engineers on call.
Organisations of 250+ users, regulated sectors and estates that need engineers on site and a bespoke SLA.
All tiers are priced per user per month in AED and quoted after a discovery call. Hardware, licences and projects are itemised separately.
Technologies
We hold partner status and engineer certifications with the vendors that run most UAE estates.
FAQ
The contract, SLA and pricing questions we answer in almost every first meeting.
Five business days for a typical single-site SMB. Day one is discovery and documentation, days two and three deploy monitoring and security agents and vault credentials, day four integrates the helpdesk and briefs users, and day five is a go-live review. Multi-site or 250-user estates run over two to three weeks with a wave plan.
An initial term of 12 months, then rolling monthly with 30 days notice. There is no automatic multi-year renewal. Pricing is fixed for the term and reviewed at each anniversary against user and device counts.
Response and resolution targets by priority, 24/7 monitoring coverage, patch windows, backup success rates and monthly reporting. P1 incidents — a site, server or service down for many users — are acknowledged in under 15 minutes and worked continuously. P2 within one hour, P3 within four business hours, P4 next business day. Service credits apply if we miss the targets.
Hardware, software licences and ISP charges, which we procure at partner pricing and pass through; projects such as migrations, office moves or new firewall installs, which are quoted separately; and user counts above the contracted number. Consumables and damage caused by misuse are also excluded. Everything else in the tier is included.
Yes. Co-managed agreements are common with 100–500 user organisations. Your team keeps end-user support or the applications they know; we take 24/7 monitoring, patching, backup verification, third-line escalation and projects. Responsibilities are written into a RACI so nothing falls between the two teams.
Each tier is priced per user per month in AED — typically AED 80–150 per user depending on the tier — with a per-device rate for servers, firewalls and shared equipment. The exact figure depends on tier, site count and whether on-site engineer days are included, so we quote after a short discovery call. Our online pricing calculator gives an instant indicative figure.
Yes. Remote support and monitoring are location-independent, and on-site engineers cover Dubai, Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah, including free zones. Response times for on-site visits are set per site in the agreement.
Start Today — No Lock-In, No Risk
Join 200+ UAE businesses that trust Binary Minds to keep their technology running at peak performance — 24 hours a day, 365 days a year. We're onboarded and operational in just 5 business days.
Free assessment · No obligation · Response within 24 hours
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